SuiteCal Terms of Service
Last updated April 1, 2026
Welcome to SuiteCal. These are the terms that govern your use of our service. We have kept them as straightforward as possible, but they are a legal agreement, so please take a moment to read through them.
Important: These Terms include a binding arbitration clause and class action waiver in Section 11 that affect your legal rights. Please read them carefully.
SuiteCal is a product of Sarcoline Technologies (OPC) Pvt Ltd. Throughout these Terms of Service, "SuiteCal," "we," "us," and "our" refer to Sarcoline Technologies (OPC) Pvt Ltd and its products and services.
These Terms of Service ("Terms") govern your access to and use of the website at suitecal.com, the SuiteCal application, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using the Service immediately.
1. Eligibility
You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
2. Account Registration
To access certain features of the Service, you must create an account and choose a password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration and keep it up to date.
You agree to notify us immediately at support@suitecal.com if you become aware of any unauthorized use of your account. We reserve the right to disable any account at our sole discretion, including if we reasonably believe that you have violated these Terms.
3. Subscription Plans, Fees, and Payment
3.1 Plans
We offer a free plan and one or more paid subscription plans. Current plan details and pricing are available at suitecal.com/pricing.
3.2 Billing and Authorization
By providing payment information, you authorize us (or our third-party payment processors, which may include Stripe and Paddle) to charge recurring fees for your selected plan, plus any applicable taxes. Taxes may be added where required by law and will be reflected at checkout or on your invoice.
3.3 Renewal and Cancellation
Paid subscriptions renew automatically at the end of each billing cycle (monthly or annually, as applicable) until you cancel. You may cancel at any time through your account settings or by contacting support@suitecal.com. Cancellation takes effect at the end of your current billing period. No refunds are provided for the unused portion of a billing period, except as otherwise required by applicable law.
3.4 Paddle as Merchant of Record
For transactions processed by Paddle, Paddle.com is the Merchant of Record and reseller. Those transactions are subject to Paddle's Buyer Terms, and refunds for such transactions are handled by Paddle in accordance with their policies.
3.5 Price Changes
We may change our pricing at any time. If we change the price of your subscription, we will notify you at least 30 days in advance. Your continued use of the Service after the price change takes effect constitutes your acceptance of the new price.
4. Your Content
4.1 Ownership
You retain all ownership rights in any text, images, photos, data, or other material you submit through the Service ("Your Content"). We do not claim ownership of Your Content.
4.2 License to Us
By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely as necessary to operate, maintain, and improve the Service. This license continues for the duration of your account and for 90 days following account termination, after which we will cease active use of Your Content (though copies may persist in backups for a reasonable period).
4.3 Feedback
If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use and incorporate that Feedback into the Service without any obligation to you. Feedback does not include Your Content.
4.4 Your Responsibility
You are solely responsible for Your Content. You represent and warrant that you have all necessary rights to grant us the licenses described in this section and that Your Content does not violate any law or infringe any third-party rights.
5. Acceptable Use
You may use the Service to manage appointments, accept bookings, process payments, communicate with clients, and access related features made available to you. You agree not to:
- •(a) Use the Service in violation of any applicable law or regulation, or for any fraudulent purpose;
- •(b) Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any software used in the Service;
- •(c) Systematically scrape, spider, crawl, or mine data from the Service, or use automated tools to access the Service except through our published APIs;
- •(d) Interfere with or circumvent any security features or access controls of the Service;
- •(e) Impersonate any person or entity, or use another user's account without authorization;
- •(f) Upload or transmit viruses, malware, or other harmful code;
- •(g) Send unsolicited or bulk messages through the Service;
- •(h) Use the Service to build a competitive product or service, or to benchmark the Service for competitive purposes;
- •(i) Sublicense, resell, or redistribute access to the Service to third parties without our prior written consent.
6. Third-Party Integrations
The Service may integrate with third-party services, including payment processors, calendar platforms, and messaging gateways. Your use of any third-party service is governed by that third party's own terms and policies. We are not responsible for, and make no warranties regarding, any third-party service. Any dispute with a third-party service provider must be resolved directly with that provider.
7. SMS and Text Messaging
The Service may send transactional text messages to end users who have provided consent. These messages may include booking confirmations, appointment reminders, rescheduling notifications, cancellation notices, and post-appointment follow-up messages.
Message frequency varies based on booking activity. Message and data rates may apply. To opt out of text messages, reply STOP to any message. For help, reply HELP or contact support@suitecal.com.
By opting in, the recipient confirms that they are the authorized user of the mobile number provided and that they consent to receive appointment-related SMS communications from the business using SuiteCal. Consent to receive text messages is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages.
If you are a business using SuiteCal to send messages to your clients, you are responsible for obtaining and maintaining valid consent from your clients in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations.
8. Payment Processing Between Businesses and Their Clients
SuiteCal provides software that enables businesses to accept bookings and process payments through third-party payment providers. SuiteCal is not a payment intermediary, financial institution, or escrow service. We do not hold, control, or manage end-user funds. All transactions occur directly between you (the business) and your clients. You are solely responsible for resolving any payment disputes with your clients and for complying with all applicable payment processing terms and regulations.
9. Intellectual Property
All rights, title, and interest in and to the Service (excluding Your Content) are and remain our exclusive property. The Service is protected by copyright, trademark, and other intellectual property laws. The SuiteCal name, logo, and all related names, logos, product and service names, designs, and slogans are our trademarks. You may not use them without our prior written consent.
Nothing in these Terms grants you any right to use our trademarks, branding, or other proprietary materials except as expressly permitted.
10. Account Suspension and Termination
10.1 By Us
We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay fees when due, engage in conduct that creates legal risk for us, or for any other reason at our sole discretion. Upon termination, your right to access the Service ceases immediately.
10.2 By You
You may stop using the Service and close your account at any time by contacting support@suitecal.com or through your account settings.
10.3 Effect of Termination
Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 4.3, 8, 9, 11, 12, 13, 14, and 15) will continue in effect.
11. Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.
11.1 Informal Resolution First
Before initiating any formal dispute proceeding, you agree to first contact us at support@suitecal.com and attempt to resolve the dispute informally for at least 30 days.
11.2 Binding Arbitration
If the dispute is not resolved informally within 30 days, you and SuiteCal agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration, rather than in court. The arbitration will be administered under the rules of the relevant arbitral institution agreed upon by the parties, or in the absence of agreement, under the rules of the Mumbai Centre for International Arbitration (MCIA). The seat of arbitration will be Chennai, India. The arbitration will be conducted in English by a single arbitrator. The arbitrator's decision will be binding, and judgment on the award may be entered in any court of competent jurisdiction.
11.3 Class Action Waiver
You and SuiteCal agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.
11.4 Exceptions
Notwithstanding the above, either party may: (a) bring an individual action in small claims court for disputes within its jurisdiction; (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
11.5 Opt-Out
You may opt out of the arbitration and class action waiver provisions by sending written notice to support@suitecal.com within 30 days of first agreeing to these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, neither party is bound by the arbitration provisions.
11.6 Severability of Arbitration Provisions
If any part of this Section 11 is found to be unenforceable, the remainder of this Section will still apply. If the class action waiver is found to be unenforceable, this entire Section 11 will be null and void, and the dispute will be subject to Section 12 (Governing Law).
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to the arbitration provisions in Section 11, you agree that the courts located in Chennai, India have exclusive jurisdiction over any dispute arising from these Terms or the Service.
13. Disclaimers
The Service is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. We are not liable for missed bookings, lost revenue, or damages resulting from downtime, interruptions, or technical issues.
14. Limitation of Liability
To the maximum extent permitted by law, in no event will SuiteCal or its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Service, regardless of the theory of liability.
Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the total fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
15. Indemnification
You agree to indemnify, defend, and hold harmless SuiteCal and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) Your Content; (c) your violation of any applicable law or regulation; or (d) your use of the Service.
16. Data Retention and Deletion
We retain your account data (including client information, booking history, and uploaded content) for as long as your account is active and for a reasonable period after termination to comply with legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your personal data at any time by contacting support@suitecal.com. Upon receiving a verified deletion request, we will delete or de-identify your personal data within 45 days, except where retention is required by law or necessary for legitimate business purposes (such as maintaining records of completed transactions). We will notify any service providers with whom we have shared your data to delete it as well.
For California residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. For more details, see our Privacy Policy.
17. Privacy
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
18. Force Majeure
We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, pandemics, or labor disputes.
19. Modifications to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 15 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.
No modification to the arbitration and class action waiver provisions in Section 11 will apply retroactively to any dispute of which you had actual notice before the modification.
20. General Provisions
- •Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and SuiteCal regarding the Service.
- •Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- •Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
- •Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
- •No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
- •Electronic Communications. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
21. Contact Information
If you have questions about these Terms, please contact us at:
Email: support@suitecal.com